Rayna Properties Privacy Policy

Rayna Properties (raynaproperties.com) is committed to protecting the privacy and personal data of individuals interacting with our services. This Privacy Policy outlines our practices for handling personal information in a lawful, fair, and transparent manner, adhering to responsible data stewardship.

We process and store personal data in accordance with applicable global data protection regulations, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act (CCPA). Our privacy and data handling practices are regularly reviewed and updated to reflect evolving legal obligations and industry best practices.

Scope and Purpose

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal data. It aims to provide individuals with clarity on their rights and our obligations as a data controller under relevant data protection frameworks.

Lawful Basis for Processing

All personal data processing is conducted with a valid legal basis, including:

• Performance of a contract or pre-contractual steps at your request.
• Compliance with legal and regulatory obligations.
• Legitimate interests pursued by Rayna Properties, balanced against fundamental rights.
• Consent, where freely given, informed, and explicit.

Data Sharing, Sale, and Disclosure

Rayna Properties does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or promotional purposes, and we do not purchase personal data from third-party list brokers.

No mobile information, phone numbers, or SMS/messaging consent will be shared with, sold to, or disclosed to any third parties or affiliates for marketing or promotional purposes. Phone numbers collected on our forms are used only to contact you about your enquiry and the property information you requested.

Personal data is disclosed only to: (a) service providers who process it strictly on our instructions to operate our services (hosting, cloud storage, CRM, analytics, and SMS/WhatsApp messaging providers); (b) our own consultants handling your enquiry; and (c) authorities or advisers where required by law. Messaging providers act solely as conduits for delivering the messages you have consented to receive and are contractually prohibited from using your data for their own marketing.

You may withdraw messaging consent at any time by replying STOP to any message, or by emailing marketing.admin@raynaproperties.com. Reply HELP for assistance.

Use of Third-Party Vendors and Service Providers

Rayna Properties may engage third-party vendors for business operations, such as cloud storage, analytics, communications, CRM, and hosting. These vendors operate under their own privacy policies and terms of service. While we select reputable providers, Rayna Properties is not responsible for third-party privacy practices outside our contractual control.

We ensure third parties are contractually bound to process personal data according to our instructions and applicable data protection laws.

Data Security and Safeguards

We prioritize data security. Rayna Properties implements physical, administrative, and technical safeguards to protect personal data from unauthorized access, misuse, loss, or destruction.

While no method is 100% secure, we take reasonable and appropriate steps to minimize risks and uphold data integrity and confidentiality. These measures are regularly reviewed.

International Transfers

When personal data is transferred outside the European Economic Area or other regions with data protection laws, we ensure compliance with legal requirements. This may involve Standard Contractual Clauses, adequacy decisions, or other valid legal mechanisms.

Data Retention

We retain personal data only as long as necessary to fulfill collection purposes or meet legal, regulatory, or contractual requirements. Retention periods are based on industry standards and legal obligations.

Rights of Data Subjects

Data subjects have the following rights, subject to legal limitations:

• Right to access data and receive a copy.
• Right to rectify inaccuracies or update information.
• Right to request deletion ("right to be forgotten").
• Right to restrict or object to certain processing activities.
• Right to data portability, where applicable.
• Right to withdraw consent (where processing is based on consent).
• Right to lodge a complaint with a relevant data protection authority.

To exercise these rights, contact our Data Protection Officer at: marketing.admin@raynaproperties.com. Include your name, contact details, and request details. We aim to respond within 30 days, subject to verification.

Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and understand behavior. Cookie preferences can be adjusted in browser settings. A separate Cookie Policy may provide further details.

Limitation of Liability

While Rayna Properties exercises due diligence in data protection, website use and data provision are at the user's discretion and risk. Rayna Properties is not liable for indirect, incidental, or consequential damages from unauthorized access or use of personal information, except as legally mandated.

Modifications to This Policy

We may update this Privacy Policy to reflect changes in legal obligations, technology, or business practices. Material changes will be communicated on our website, with the revised policy indicating the last modification date.

Contact and Further Information

For questions about this Privacy Policy or our data handling practices, contact our Data Protection Officer:

Email: marketing.admin@raynaproperties.com
Subject Line: Privacy Policy Inquiry

We are committed to handling all inquiries professionally and in compliance with applicable privacy regulations.